Navigation with Harriet
BOOKING TERMS AND CONDITIONS
It is our intention to be flexible as possible when it comes to bookings in 2023.
We hope that you understand for small company, such as Navigation with Harriet, that the best case scenario for us is that we reschedule any booking to a later date.
When booking a course either a one day or multi day course you agree to the following terms and conditions that are given at the time of booking.
Should you wish or cancel or amend your booking please request this in writing, at your earliest opportunity, by emailing firstname.lastname@example.org. Please ensure you have written confirmation of any changes that you have requested via email before making alternative arrangements.
Cancellations by you
Due to small group sizes and therefore limited availability, I kindly request that you are committed to your booking before proceeding with it.
If for any reason you cannot make your booking the following cancellation policy applies (minus 2.9% of the cost of your course)
Up to 30 days before the start of the trip: full refund
14 days before the start of the trip: 50%
Less than 14 days before the start of the trip: no refund
We understand that you may need to reschedule your booking for various reasons.
You can reschedule until 30 days before the trip.
If it is less than 30 days and your booking is not required for us to meet our minimum numbers for your trip to run. We will either reschedule your booking to a later date or convert your booking into credit that needs to be used by 31st December 2022.
Cancellations by Navigation with Harriet
Each trip has a set minimum number, this is a minimum of two for one day courses and 4 for courses that have a residential element. The courses usually meet minimum numbers.
If we do not meet the minimum numbers 14 days before the start of your trip, we will cancel your trip and refund your booking.
If we are required to cancel we will not be responsible for any costs incurred from travel arrangements, accommodation etc (many accommodation have excellent cancellation policies). We recommend that you book flexible travel options and have appropriate insurance.
With all outdoor activities we are affected and impacted by the weather. We will be adaptable to the conditions and may use alternative routes to achieve the goal for your course. An essential part of being competent in the outdoors is to be flexible and adaptable to our changing environment.
If we are required to cancel your trip due to adverse and unsafe weather conditions, we will reschedule your trip for a later date or convert your booking to credit, valid until 31st December 2022.
If we are required to cancel due to weather, we will not be responsible for any costs incurred from travel arrangements, other accommodation etc. We recommend that you book flexible travel options and have appropriate travel insurance.
It is your responsibility to ensure that you have an adequate level of fitness to undertake any of the courses, if you are unsure, please ask. It is also your responsibility to inform us of any medical issues or conditions you may have. As we will be going into remote and sometimes inaccessible environments it is imperative that we are making decisions based on the needs of all group members.
It is also your responsibility to make sure that you have the correct clothing, footwear, food, drinks and any other items of kit that you have been advised to bring along as part of your joining instructions unless you have asked to borrow any of these items. You must be aware of the risks that are associated with this nature of exercise and must also acknowledge that your personal safety remains with you.
It is also strongly advised that you have appropriate insurance to cover circumstances such as personal accident, medical expenses, damage to property, cancellations, travel and public liability as Navigation with Harriet cannot accept liability for any loss or damage beyond our control.
It is recommended to have a policy that covers for the activity you are undertaking. There are various insurance providers available, and you can find a variety of information here (https://www.moneysavingexpert.com/insurance/uk-travel-insurance/)
“The British Mountaineering Council recognises that climbing and mountaineering activities come with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.” – BMC.
In such instances we will not offer a refund of your deposit or offer a refund for the cost of the course, instead there will be an alternative date offered to suit at no extra cost. Examples of such events are war, threat of war, natural or nuclear disaster, terrorist activities, adverse weather conditions and anything else that is deemed to be out of our control.
Photographs and Images
As a small business, we have grown through images and videos on social media and Navigation with Harriet’s website. These images do provide invaluable promotion of the great courses that do, reaching new people that may want to come on a course in the future.
We would love for you to tag Navigation with Harriet on Instagram or Facebook, and would always welcome reviews on Facebook and google. Navigation with Harriet reserves the right to use photo’s for future advertisement purposes unless contacted in writing by yourself to suggest otherwise.
We also value your privacy, so for any reason please advise in advance if you would not like to be in any photos or tagged on social media posts.
The environment is a priority for Navigation with Harriet, we do our best to protect the environment and adhere to country codes. We will:
Take only pictures, leave only footprints
Take all rubbish/waste with us (including human), recycling where we can
Stick to major paths and tracks to avoid path and flora erosion
Not pick flowers or plants
Not disturb the wildlife, including farm animals that may be on higher hills
Lift share where possible